Acceptable Use Policy

1. Who we supply

We evaluate every enquiry before granting access to a product, a trial, or a demonstration. We supply to:

• Law enforcement agencies and government departments acting within their statutory mandate
• Regulatory and statutory investigation bodies
• Enterprises and institutions investigating incidents affecting their own infrastructure, data or staff
• Accredited academic and research institutions, for research purposes, under written agreement

We do not supply to individuals seeking to investigate other private individuals, nor to any party unable to establish a lawful basis for the intended use.

2. Permitted use

You may use our products only:

• For a lawful purpose, with whatever authorisation your jurisdiction requires for that purpose — including any warrant, court order, statutory power or documented internal authority
• On data you have lawfully obtained and are lawfully entitled to process
• By named, trained personnel within your organisation
• Within the scope, seat count and term set out in your agreement with us

3. Prohibited use

You must not use our products, or permit their use:

• To target, profile, monitor or investigate any person without lawful authority
• To suppress, intimidate or retaliate against journalists, lawyers, activists, political opponents, or members of any protected group
• To process data obtained unlawfully, or in breach of any data protection law applicable to you
• For commercial surveillance, marketing profiling, or the compilation of dossiers on private individuals
• To gain unauthorised access to any system, network, account or device
• In any manner that breaches applicable law, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and any equivalent law in your jurisdiction

You must not sublicense, resell, lease, share, reverse engineer or transfer the software, or provide access to any third party, without our prior written consent.

4. Your responsibilities

• Maintain the authorisations, records and audit trail your own legal framework requires
• Restrict access to authorised personnel and protect all credentials issued to you
• Notify us promptly of any suspected misuse, credential compromise or unauthorised access
• Ensure your personnel are trained on both the software and the legal limits of its use

5. Our position on your data

Our products are deployed on your own infrastructure. In normal operation we do not receive, store or have access to the case data you process. Where we provide support that requires access to your environment, it happens only with your explicit request and under your supervision. See our Privacy Policy for how we handle the limited information we do hold.

6. Enforcement

Where we have reasonable grounds to believe this policy has been breached, we may suspend or terminate access, withdraw support, and — where the law requires it — report the matter to the relevant authority. Termination on these grounds does not entitle you to a refund.

7. Reporting misuse

If you believe our software is being misused, contact us at invisinteltechnologies@gmail.com. We treat such reports seriously and confidentially.

8. Changes

We may update this policy. Material changes will be communicated to customers under an active agreement. Continued use after a change constitutes acceptance.